ARU HEMS ePAD Support

In your first meeting with your Practice Assessor or Practice Supervisor you must complete a Practice Assessor or Practice Supervisor Allocation form. Once this has been completed an ePAD account is automatically created for the Assessor or Supervisor (if they don't already have one) and their account is linked to your ePAD to give them direct access.

Note that Practice Supervisors do not need to be linked to your ePAD as they can work with you to complete forms while you are signed into your own account. However, any Practice Supervisor who is going to work with you throughout the placement will find it useful to have an account and be linked to your ePAD to see your earlier documentation and support your progress.

Linking your Practice Assessor and Practice Supervisor with your ePAD

If they are linked to your ePAD, Practice Assessors and Supervisors can review your past documentation, support your progress, and contribute to your practice learning documentation. Additionally, there are some forms that can only be completed by Practice Assessors and therefore must be completed in the Practice Assessor's account.

You should link your Practice Assessor and Practice Supervisor(s) to your ePAD when you first meet with them at the start of a placement, or as soon as possible if they change.

Work through the following steps to link your Practice Assessor and Practice Supervisor(s) to your ePAD:

• Locate the Practice Assessor Allocation form or the Practice Supervisor Allocation form as applicable (e.g., go to the start tab in your current placement page).

• Complete and submit the Practice Assessor Allocation form to link a Practice Assessor, or the Practice Supervisor Allocation form to link a Practice Supervisor.

• NOTE: Take care to sign off the form with your assessor or supervisor's full name and work email address correctly entered as these details will be used to create their account (if they don't already have one) and to link their account to your ePAD.
• If the Practice Assessor or Practice Supervisor already has an ePAD account, then it will be linked to your ePAD automatically. They will receive a confirmation email that they have approved a form for you.
• If the Practice Assessor or Practice Supervisor needs an ePAD account: a) on submitting the form, their account will be created and will be linked to your ePAD automatically. b) They will receive a welcome email with their ePAD account details. Their username will be the email address provided in the form sign-off. They will be given a link to continue the set-up process in the confirmation email they receive.

• NOTE: If the Practice Assessor or Practice Supervisor doesn't receive an email in their inbox:
• Firstly ask them to check their junk mail folder, as email security filters sometimes put the email in there. If it is there, then they should mark the email sender as a 'safe sender' so that future emails go into their inbox.
• Secondly, check that their email address was entered correctly on your form sign-off (go back to the form list in your ePAD to see what was entered). They will not receive the email if their email address was entered incorrectly. If that is the case raise a ticket via the HEMS ePAD Support Helpdesk so that we can amend the details.
• Thirdly, if their email address is correct ask the Practice Assessor or Practice Supervisor to contact their own IT team. It might be that email security filters have blocked the email delivery and only their IT team can amend the filters to allow ePAD emails to be delivered.