ARU HEMS ePAD Support

ePAD Support 17

• How to Raise a Support Ticket
• I've Forgotten my Password
• Practice Assessors and Practice Supervisors - ePAD Guidance
• How do I get my Practice Assessor or Practice Supervisor Account
• Student ePAD Overview and Completing Forms

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FAQs 18

• Do I need Wi-Fi / internet access to use MyEpad on my mobile device?
• How do I create a Practice Assessor / Practice Supervisor account?
• I cannot find the email with details of my Practice Assessors / Practice Supervisors.
• The student has more than one practice supervisor, is that a problem?
• Has the practice assessment changed?

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Training Resources 8

• Accessing Myprogress
• Accessing and completing student documents from the website
• How practice assessment document is divided into Myprogress assessments
• Security of documentation
• Features of the online student account

View all 8

How to Request Training 1

• How to Request Training

I can't access the website 3

• I can't find the website
• What To Do If the Website is Down
• I cannot access Myprogress on the ward computers at the Royal Papworth Hospital

Assessment Problems 3

• I Can't find an Assessment I Saved as a Draft
• ‘Nutrition and Fluid Management’ PDF link displays a blank page in the Adult Nursing - Module 4 - Formative Assessment
• Assessments greyed out / faded

Other problems with the website 1

• The website doesn't display properly

Login Issues 0

Downloading and Updating the App 0

Guides & Troubleshooting for Within the Myprogress App 1

• How to Synchronise the App

Predictive text/auto correct 0

Assessments/document are missing 4

• I Can't Find an document on my Mobile Device
• I Can't Find an document on the Website
• Disappearing documents
• Why can’t I view my previous completed documents from the Myprogress website on my mobile device?

I need an extension on a deadline 0

I put the wrong information into an assessment or I prematurely sent an assessment 1

• I put the wrong information into a document or I prematurely sent a document

How can my Practice Assessors / Practice Supervisors see blank forms? 1

• How can my Practice Assessors / Practice Supervisors see blank forms?

I cannot sent a completed form 0

document marked red and late 1

• My document is marked red and late

Assessment marked as read and late 0

Assessment marked as read and late 0

Access to online training for mentors 1

• I cannot access Practice Assessor/Practice Supervisor training for myprogress

Assessment sent to assessor to complete later no longer viewable from student account 1

• Documents Lost: Emailed to observer to complete later - blue button.

Practice Assessor/Practice Supervisor Registraion 1

• My Practice Assessor/Practice Supervisor is not in practice and I cannot complete the Practice Assessor/Practice Supervisor registration form

Submitted Assessments 1

• How can I check my documents has been submitted?

Submission dates 1

• Document late