ARU Nursing Myprogress Support

Getting Started 8

• Welcome - An Introduction to MyProgress
• How to Use the Helpdesk
• How to Add the Helpdesk to Your Mobile Device
• How to Raise a Support Ticket
• How to Use the Solutions Section

See all 8 articles

FAQs 18

• Do I need Wi-Fi / internet access to use myprogress on the mobile device?
• How do I create a Practice Assessor / Practice Supervisor account?
• I cannot find the email with details of my Practice Assessors / Practice Supervisors.
• The student has more than one practice supervisor, is that a problem?
• Has the practice assessment changed?

See all 18 articles

Training Resources 8

• Accessing Myprogress
• Accessing and completing student documents from the website
• How practice assessment document is divided into Myprogress assessments
• Security of documentation
• Features of the online student account

See all 8 articles

How to Request Training 1

• How to Request Training

I can't access the website 3

• I can't find the website
• What To Do If the Website is Down
• I cannot access Myprogress on the ward computers at the Royal Papworth Hospital

Assessment Problems 3

• I Can't find an Assessment I Saved as a Draft
• ‘Nutrition and Fluid Management’ PDF link displays a blank page in the Adult Nursing - Module 4 - Formative Assessment
• Assessments greyed out / faded

Other problems with the website 1

• The website doesn't display properly

Login Issues 5

• The app automatically logs out
• I Don't Know the Service ID
• I Don't Know My Username
• I do not know my Password
• Myprogress Service ID (blue app)

Downloading and Updating the App 2

• Downloading the Myprogress App (Android devices)
• How to Update the Myprogress App (Android devices)

Guides & Troubleshooting for Within the Myprogress App 5

• I have completed an document, where has it gone?
• How to Synchronise the App
• How to Submit a document
• How to archive a completed document on the Myprogress App
• How to favourite an assessment

Predictive text/auto correct 1

• Turning off predictive text/auto correct (Samsung Tablets)

Coaching logs 4

• The Microsoft Word App is asking me to sign in / sign up before I can continue to edit and save the Coaching Log.
• I am unable to edit and save the Coaching Log through the Microsoft Word App
• How do I save a document in the Microsoft Word App?
• Am I required to complete the Coaching Log solely on the mobile device? Can I complete it on a computer?

Problems with the Screen 2

• Screen timeout (Android)
• How to Adjust the Screen Brightness (Android)

Connecting to Wifi 2

• How to Connect to Wi-Fi (Samsung tablet)
• How to Connect to Eduroam

Speech To Text 2

• How to Use Speech-to-Text (Android)
• How to Download Offline Speech Recognition Languages (Samsung Tablet)

Other 2

• The tablet is slow or keeps freezing (Samsung Tablet)
• Uninstalling Apps on a Samsung Tablet

Issues involving Power 2

• My tablet does not charge (Samsung device)
• My tablet does not turn on (Android)

I have lost/broken my university provided device 0

Assessments/document are missing 4

• I Can't Find an document on my Mobile Device
• I Can't Find an document on the Website
• Disappearing documents
• Why can’t I view my previous completed documents from the Myprogress website on my mobile device?

I need an extension on a deadline 1

• I need an extension on the deadline

I put the wrong information into an assessment or I prematurely sent an assessment 1

• I put the wrong information into a document or I prematurely sent a document

How can my Practice Assessors / Practice Supervisors see blank forms? 1

• How can my Practice Assessors / Practice Supervisors see blank forms?

I cannot sent a completed form 0

document marked red and late 1

• My document is marked red and late

Assessment marked as read and late 0

Assessment marked as read and late 0

Access to online training for mentors 1

• I cannot access Practice Assessor/Practice Supervisor training for myprogress

Assessment sent to assessor to complete later no longer viewable from student account 1

• Documents Lost: Emailed to observer to complete later - blue button.

Practice Assessor/Practice Supervisor Registraion 1

• My Practice Assessor/Practice Supervisor is not in practice and I cannot complete the Practice Assessor/Practice Supervisor registration form

Submitted Assessments 1

• How can I check my documents has been submitted?

Submission dates 1

• Document late