The ePAD Team support students required to use the ePAD from the schools of Allied Health, Medicine, and Nursing and Midwifery


Support tickets are the best way for you to communicate with our support team when you've got a question or a problem regarding the ePAD. To create a ticket, click the (+) plus Icon at the top of the screen (it's shown below).


PLEASE DO NOT RAISE TICKETS ON BEHALF OF OTHER USERS

e.g. students shouldn't raise tickets on behalf of a Practice Assessor or Educator


TIP: Before raising a ticket try typing your query into the search bar to see if there is a solution in our knowledge base.




To help us provide the support you need please answer all the questions on the form. Incomplete forms frequently mean that we need to contact you for further information. Please give clear details of what you need help with.


  • Start by entering your name followed by your email address. Students and ARU staff should use their ARU email address whilst practice partner staff should use their work email address.
  • Next, from the drop-down, select the role that describes you.
  • If you're a student, please enter your SID number.
  • Then, select your school, either Allied Health, Medicine, Midwifery, or Nursing.
  • In the Subject field, please provide a brief, one-line summary of the problem you're having. Once you've entered the subject, you'll see a list of suggested articles related to the problem you're having, please read these before sending a ticket, often problems can be fixed using the information in the guides.
  • Finally, you'll need to give a detailed description of the problem, please provide as much detail about the specific issue as possible. For example, if it's a problem with a specific document, please include the document's title in the description. Attach screenshots where possible.
  • Click Submit and you'll receive an automated reply that tells you that we've received your ticket.
  • A member of staff will usually send you a personal reply within 48 business hours.
  • Please note, the helpdesk is NOT covered 24/7. Our staff usually work Monday-Friday between 08:00-18:00 not including bank holidays. You may occasionally receive a response outside of these hours, but you should not assume this to be normal practice.