How to ask for help

The whole point of the helpdesk is to make it easier for you to ask for help, which brings us to the first of the two core functions of the helpdesk - support tickets - to help us respond more quickly to your questions, please fill out a support ticket and send it to us. You can do that here. If you need more help with this, have a look at our article, How to Raise a Support Ticket. Tickets are a more structured way for you to ask us for help, it also means that for a lot of the issues you're likely to have, we can send you an automated response within a minute of you asking for help. This means that for the majority of issues, we can deliver solutions within a minute. And if an automatically replied solution doesn't fix the problem (believe it or not, it happens sometimes), you can quickly and easily get in touch with someone who can help you. 

This automation takes place in two ways, the first of which is by suggesting relevant articles to you as you write your ticket, as demonstrated below.

And the second way is by emailing you a more personal solution after you've sent a ticket. Please make sure you read some of the suggested articles first, because the chances are that the solution to your problem can be found in one of these articles.

Knowledge Base

The second of the two core functions of this helpdesk is to provide you with a comprehensive set of documentation and instructions for using the electronic practice assessment platforms, you can find this in the solutions section of the helpdesk. The articles and documentation are carefully organised to make it easier for you to find a solution to any problem you might be having, just search for anything in the yellow box at the top of the screen and you'll be presented with a list of articles relevant to that search.

Once you've read an article, please use the buttons at the bottom of the screen to indicate if the article was helpful or not, this'll make it a lot easier for us to give you a better helpdesk.